Orders

How do I place an order?

Choose your preferred item, select the available size and colour, then add it to your bag. Continue to checkout to enter your delivery details and complete your order.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to help before the order is processed or dispatched.

How can I track my order?

Once your order has been dispatched, you will receive tracking details by [email/SMS/WhatsApp]. You can also contact our support team with your order number.

Delivery

Where do you deliver?

We currently deliver across Egypt. Delivery availability may vary depending on your location.

How long does delivery take?

Delivery times depend on your location and order confirmation. Estimated delivery time: [X–X business days].

How much is delivery?

Delivery charges, if applicable, will be displayed during checkout before you place your order.

Returns & Exchanges

Can I return or exchange an item?

Yes, eligible items may be returned or exchanged in line with our Returns & Exchanges Policy. Items must be unused, in their original condition, and returned with the original packaging.

How do I request a return or exchange?

Please contact us with your order number, the item you wish to return or exchange, and the reason for your request. Our team will guide you through the next steps.

Which items cannot be returned or exchanged?

Items that are worn, damaged after delivery, incomplete, or returned without original packaging may not be accepted. [Add any hygiene or sale-item exclusions here.]

Products & Sizing

How do I choose the right size?

Please refer to our Size Guide on each product page. If you are between sizes or need assistance, contact our team before placing your order.

Will the product look exactly like the photos?

We aim to show every product as accurately as possible. Colours may appear slightly different depending on your screen settings, lighting, or device.

Are your shoes genuine leather?

Where a product is made with genuine leather, this will be clearly stated in its product description.

Payments & Support

Which payment methods do you accept?

Available payment methods are shown securely at checkout. [Add Cash on Delivery / card / wallet options once confirmed.]

How can I contact MIRA99?

You can contact us through phone number, WhatsApp, email address, or our Contact Us page. Please include your order number when contacting us about an existing order.